This Privacy Policy describes how PET ART GALLERY (“we,” “us,” or “our”) collects, uses, and shares your personal information when you visit and make a purchase from our website, https://petartgallery.com (the “Site”).
By using our Site and providing your information, you agree to the practices described in this policy.
1. Information We Collect
To provide and improve our services, we collect information you provide directly and data about your Site interaction.
A. Information You Provide Directly:
When you make a purchase or attempt to do so, we collect the following information:
Identity & Contact Details: Your name, billing address, shipping address, email address, and phone number.
Order & Pet Details: Information related to your commissioned artwork, including the uploaded photo(s) of your pet, your chosen art style, size, frame, and any special instructions for the artist.
Payment Information: Credit/debit card details or other payment information. We use a third-party payment processor and do not store full payment card numbers on our servers.
Account Information: If you create an account, we store your username and password, as well as your name, address, email, and phone number to auto-fill fields for future orders.
Communications: Records of your correspondence with us (e.g., for customer support, refunds, or complaints).
B. Information Collected Automatically:
When you browse our Site, we automatically collect certain information, which may include:
Device & Usage Data: Your IP address, browser type, and general location (used for estimating taxes and shipping).
Browsing Behavior: Information about products (portrait styles) you have viewed, which we may use to display “recently viewed” items.
Shopping Cart Data: We use cookies to track the contents of your shopping cart as you browse.
C. Optional Information You Provide:
If you choose to leave a product review or testimonial, we will store the content of that review.
2. How We Use Your Information
We use the information we collect for the following business purposes:
To Fulfill Your Order: To process your payment, ship your custom portrait to the provided address, and send you order and account confirmations.
To Communicate With You: To respond to your requests, process refunds, handle complaints, and send you service-related information.
To Improve Our Services: To analyze browsing behavior and trends to improve our store offerings and user experience.
For Security & Fraud Prevention: To screen orders for potential risk or fraud.
For Legal & Compliance: To comply with any legal obligations we have, such as calculating taxes.
For Marketing (With Your Consent): If you opt-in, to send you promotional messages about new products, styles, or offers. You may opt-out at any time.
3. Data Retention
We retain your personal information only for as long as necessary for the purposes set out in this policy, unless a longer retention period is required or permitted by law.
For example, we retain order information (including your name, email address, billing and shipping addresses, and products purchased) for [INSERT NUMBER OF YEARS, e.g., 7] years for tax and accounting purposes. We also retain comments or reviews, if you choose to leave them, until you ask us to delete them.
4. Who Has Access to Your Information Within Our Team
Access to your data within our company is restricted to team members who need it to perform their jobs.
Our administrators and shop managers can access:
Order information: What was purchased, when it was purchased, and the shipping address.
Customer information: Your name, email address, and billing and shipping information.
This access is solely to help fulfill orders, process refunds, and provide you with support.
5. How We Share Your Information
We share your personal information with trusted third-party service providers who assist us in operating our store and servicing you, under strict confidentiality agreements.
A. Payments:
We accept payments through PayPal. When processing payments, some of your data will be passed to PayPal, including information required to process or support the payment, such as the purchase total and billing information.
Please refer to PayPal’s Privacy Policy for more details.
B. Other Service Providers:
We may also share data with providers who assist with shipping, website hosting, and analytics, strictly for the purposes outlined in Section 2.
We do not sell, trade, or rent your personal information to third parties.
6. Your Rights
Depending on your location, you may have the right to:
Access the personal information we hold about you.
Request correction or deletion of your personal information.
Object to or restrict certain processing activities.
Withdraw consent for marketing communications at any time by using the “unsubscribe” link in our emails.
To exercise these rights, please contact us using the information below.
7. Data Security
We implement reasonable security measures to protect your information. However, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security.
8. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. The updated version will be posted on this page with a new “Last Updated” date.
9. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us:
Email: privacy@petartgallery.com
Mailing Address: [Your Physical Business Address, if desired]